The Italian government has included in their annual budget for 2019 an accession fee or Venice City Tax for everyone that visits Venice. This information was announced at the end of December 2018 via the Italian legislation A.C. 1334-B Articolo 1, commi604-1143 e Articoli 2-19.
Unfortunately, we have not yet been given any concrete information as to when this will be applied, to which of our passengers it will apply and what the amount of this tax will be.
For this reason, we are not in a position to include it in our ticket price. All bookings which will be made at this stage will be without the city tax. An email with further information and price which will be applied will be sent at a later stage.
Should you proceed with a booking?
We believe that you should and this should not hinder your travel plans.
It is our understanding that in 2019 the Venice City Tax will not exceed €3 (three euros) per person, although we are not yet in a position to give a final guarantee.
If once we inform you about the city tax you do not wish to proceed with the booking, you will be allowed to cancel your ticket without any penalties.
Yes, this is possible. You can reserve your return ticket with different departure and return ports.
No, currently it is not possible to travel between Croatian ports. Trips are only available between Italy and Croatia/Slovenia or Vice versa.
When referring to a travel document number, generally that is the passport number or Identification card (ID) number.
No, your driving licence is not recognised by the border control authorities as a valid travel document.
The only travel documents which are accepted are your Passport or an Identification card (ID card).
Identification cards can be used as a valid travel document if you hold a valid Identity card from an EU Country.
Should you be in possession of a residency permit for an EU country, this can be used as a travel document only if presented with your valid passport.
Children under the age of 16 are not permitted to travel without being accompanied by an adult which should be a parent or a legal guardian.
Venezia Lines does not impose any restrictions on minors to travel without their parents, so it is possible for a minor to travel accompanied by an adult (18 years or over) other than the parents.
However, since the travel between both countries is regulated by international border control, any member of such governing body may request presentation of specific documentation such as a legal document authorised by the minor’s parents or legal guardians allowing them to travel with the said passengers.
Unfortunately, such controls are beyond Venezia Lines’ authority and cannot be anticipated and as such should embarkation be denied due to failure to present such documentation, the passengers in question will not eligible for refunds.
In all ports, check-in starts 60 minutes before departure and closes 15 minutes before departure.
Before departure passengers should ensure that no variations have taken place concerning the vessel’s time and date of sailing indicated on the ticket. Therefore a booking confirmation 24 hrs before departure both on the outgoing and the incoming voyages are recommended.
Passengers are reminded that if for any reason they fail to perform check-in or board the vessel in the times stipulated above, their ticket is automatically cancelled and not refundable
No this is not permitted. All Day trip tickets should be used for their intended purpose and both legs should be utilized.
If you do not utilize the outward journey of the Day Trip ticket, the return ticket will be automatically cancelled and you will not be entitled to any partial or full refund. In case you show up for embarkation for only the return journey, embarkation for the return journey will be denied and you will be responsible to purchase an additional ticket in order to embark the vessel.
May we remind you that you are not permitted to carry any luggage with a Day trip ticket, so if you show up for check-in with items of luggage, we will automatically deduce that your intention is to travel one way and we reserve the right to charge for the price difference (if applicable) between a day trip and one way ticket price as well as extra luggage charges if applicable. Should you refuse, we reserve the right to deny embarkation and you will not be entitled to any refund.
Yes, all passengers travelling with One way and return tickets (not day trip) are entitled to carry 1 (one) hand luggage of not more than 56cm x 45cm x 25cm in size and 10Kg in weight.
Please note that the hand luggage must include the handbag, briefcase, laptop, shop purchases, camera etc.
However, please note that it is strictly forbidden for passengers travelling on a Day trip ticket (Istria-Venice-Istria or vice versa) returning on the same day, to carry any luggage. Day trip tickets holders are entitled to carry handbags, briefcases, laptops, shop purchases, cameras, small shoulder bags/haversacks/ backpacks etc.
Passengers are entitled to take Check-in Luggage only if they are travelling with One way or Return tickets.
Check-in luggage is limited to 1 (one) piece of no set size or weight. This is included in ticket price and does not need to be announced at the booking stage.
Should you wish to take more than 1 piece of luggage you can reserve extra luggage at booking stage at an additional cost of €10.00 per piece per leg or during check-in at an additional cost of €20.00 per piece per leg.
For more detailed information on your luggage allowance please click here.
For safety reasons and customs regulations, we cannot accept any unattended luggage.
In Venice San Basilio there is a storage luggage facility however this is not always open and needs to be reserved in advance. For more information, you can contact +390415334734.
Please note that this service is not provided by Venezia Lines.
In all other ports, there are no luggage storage facilities.
On all connections between Venice and Croatia/Slovenia, we can transport only passengers.
Yes, you can take your bicycle with you at a supplement of €10.00 per trip.
Our vessels have limited space for bicycles so we suggest that you book in advance on our online system in order to avoid disappointment.
Please note that bicycles are not to be considered as luggage even if they are carried in appropriate bags, luggage or boxes. These and are subject to the additional supplement charge and need to be announced.
Yes, you can take your cat or dog with you, however with restrictions.
Smoking is not permitted on all Venezia Lines vessels.
Unfortunately, our vessels are not equipped with internet facilities.
Yes, our vessels are equipped with a fully stocked bar which serves tea, coffee, water, juices, soft drinks, alcoholic drinks as well as small snacks such as croissants, toast, sandwiches, chocolates and sweets.
All payments on board can only be made in cash and we accept both Euros (€) and Croatian Kuna.
Yes, you can bring your own snacks on the ferry, however, rest assured that you will find a wide variety of items available at our bar at reasonable prices.
No duty-free is no longer available on routes between Venice, Croatia and Slovenia.
Passengers with special needs are to advise us of any requirements when effecting a reservation.
During step 2 of the booking process, your requirements can be indicated in the “Special assistance” field in the supplement section.
We would like to inform our passengers that the terms and conditions of our company fully comply with the rights of passengers when travelling by sea regulation (EU) No 1177/2010.
The regulation can be viewed on the following link:
You may contact the national enforcement body for your country if you have any questions regarding compensation legislation in the European Union.
If you have a credit card, we recommend that you book your tickets online. It is really easy. Tickets can be booked on our website with our online booking system which can be found on the homepage under the title “BOOK NOW”. Just enter the desired route and date, then follow the easy steps as indicated.
You are not committed to anything until you are asked to pay and insert your credit card details, after which the final “Continue” button on the payment screen will appear and once pressed your booking confirmation will initiate.
If you do not wish to book online, feel free to email us on firstname.lastname@example.org or to call us at any of our call centres.
You can also make a booking through your nearest travel agency.
Finally, if you prefer not to book in advance you can book your tickets at the port just before departure. We do remind you that availability is not guaranteed for purchases made in port especially during the months of July, August and September, and we do advise all our passengers to book in advance.
It is possible to purchase a ticket prior to departure in all ports however availability cannot be guaranteed and as such we always recommend that you purchase your ticket online prior to your travelling date in order to guarantee availability.
No, unfortunately in order to confirm a booking, payment needs to be effected prior to the departure. Should you not wish to buy a ticket online from our website you can send us all your details via email and we will perform the booking on your behalf. We will then offer you two payment solutions:
The travel document number is required as information for a travelling passenger as per the international regulation COUNCIL DIRECTIVE 98/41/EC of 18 June 1998 [S.L.234.25].
Should your travel document number be unavailable at the time of booking, the booking can be completed by inserting a letter “x” in the travel document field. In such cases, we kindly ask you to contact us on email@example.com in order to update such data once it is available to you.
please note that the change of travel document number does not impose any amendment fee and can be done at any time by contacting us prior to your travelling date.
Venezia Lines operates a ’free seating’ policy on board all vessels.
Our vessels are equipped with 280 seats in economy class and 30 seats in VIP class.
Seating is on first come first served basis and as such Venezia Lines is not in a position to guarantee adjacent seating to all passengers, especially those travelling in large parties. Therefore the earlier a person is on the vessel the better the choice of seating one will have.
VIP class is a more exclusive and is limited to only 30 seats with other added benefits such as panoramic views, more comfortable seats, free beverage and others. Click here to find out more about travelling in VIP class
Infants up to the age of 3.99 years travel for free on all routes.
Children from 4 to 13.99 years have a discount of 50% on ticket price (taxes and fuel surcharges excluded).
Please note that all children including infants need correct documents for travelling and need to be announced.
For online bookings, tickets are always charged in Euros (€) notwithstanding your country of origin.
Payment can be made online using the following credit cards. On your credit card statement, the charge will be shown as “Venezia Lines Limited”
You can pay in cash in all our ports. In the ports of Venice and Slovenia only Euros (€) are accepted, whilst in the Croatian ports, you may pay in Euros (€) or Croatian Kuna.
Credit cards payments in port can only be done in Venice and Porec.
In most cases, this is caused by inserting the wrong number, expiry date or CCV number. Please make sure that you check all of your details carefully. Venezia Lines uses a secure authorisation process to check credit cards.
Once you have completed your booking you should see our “Congratulations page”.
On this page you can view the following:
Please note that an automatic email confirmation will be sent to you with all the tickets attached.
We kindly urge you not to do a booking again. If you are sure you made a booking and you viewed our final “Congratulations page” then the booking is confirmed.
It is impossible for us to monitor if a passenger makes more than one booking for the same date so once a new booking is done and needs to be cancelled we would need to apply the regular cancellation policy.
The Venezia Lines email with your ticket may be found in a SPAM or JUNK folder. Please ensure to check these folders in your mail program. If you still cannot locate our email please send us an email on firstname.lastname@example.org or contact us on +38552422896.
We can send you a new ticket at no extra cost.
Printing your travel ticket is the easiest way to perform a fast check-in as this would help us find your booking in the fastest way possible, however, it is not a must since we do not collect this ticket upon check-in.
Alternatively, you can save your email or ticket on your smartphone and present this upon check-in.
If you have neither of the above during check-in don’t worry as long as you inserted all your information during booking correctly we will locate your booking.
Please remember though that the booking contains important information regarding the departure time, location and important conditions for you to know.