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Amend & Cancel Booking

AMEND & CANCEL BOOKING

How do I amend my booking?
Can I cancel my ferry booking?
What happens if a sailing is cancelled?

 
How do I amend my booking?

You cannot amend your booking online.
For amendments please email us on sales@venezialines.com or call us on the following numbers:

When in Croatia: +38552422896
January-May & October-December: Monday to Friday between 08:00 - 16:00
June-September: Monday to Sunday between 08:00 - 17:00

When in Italy: +390418821101
January-March & October-December: Monday to Friday between 09:00 - 17:00
April-September: Monday to Sunday between 09:00 - 18:00
 

  • Please prepare your booking or reference number.
  • It is possible to modify a booking until 72 hours before departure with an amendment fee of €15.00 per booking.
  • Every time a modification is made the amendment fee will be applied.
  • If when a modification is made the new ticket is more expensive than the original ticket, the difference in the ticket price will also be charged.
  • If the new ticket price is less than the original price, a refund on the price difference will not be applicable but the amendment fee of €15.00 will always be charged.
  • By change to the booking we mean time, day of departure and itinerary .
  • Name changes are not permitted.
  • Amendments are subject to availability.

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Can I cancel my ferry booking?
You cannot cancel your booking online.
For amendments please email us on sales@venezialines.com or call us on the following numbers:

When in Croatia: +38552422896
January-May & October-December: Monday to Friday between 08:00 - 16:00
June-September: Monday to Sunday between 08:00 - 17:00

When in Italy: +390418821101
January-March & October-December: Monday to Friday between 09:00 - 17:00
April-September: Monday to Sunday between 09:00 - 18:00

    • Please prepare your booking or reference number.
    • All bookings on all routes are subject to cancellation fees.
    • Cancellations done up to 7 days before departure are subject to a € 15.00 cancellation fee per person.
    • Cancellations done from 6 days to 72 hours before departure will be charged at 50% of the value of the booking.
    • Cancellations done between 72 hours until the day of departure are not entitled to any refund.
    • Promotional fares are non-refundable and passengers will be aware of this condition at the time of booking.
       

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What happens if a sailing is cancelled?

Venezia Lines reserves the right to delay, cancel or re-route the sailing of the vessel without prior notice whether on the outbound or inbound journey, if this is due to chance events, force majeure, adverse meteorological-sea conditions, strikes, safety or technical breakdowns constituting force majeure, or any other reasons not attributable to the company.

In the event of cancellations, Venezia Lines shall refund the unutilized portion of the ticket but shall in no circumstances whatsoever be liable for any direct, indirect or consequential loss or damage caused thereby and will not accept any claim to reimburse any supplementary expenses.

Crossing times are calculated on the basis of the distance between ports in favorable meteorological-sea conditions. Venezia Lines accepts no responsibility for delays due to port operations. Arrival times, if stated, must be seen as indicative and may be subject to variation as a consequence of meteorological-sea conditions, port traffic, limits imposed by competent authorities or other bodies, and for which venezia Lines shall accept no liability.

In case of cancellations on Istria and Venice Routes, Venezia Lines will try to provide an alternative means of transportation to all one way clients. This will be not necessarily be communicated prior to departure but may be communicated upon check-in. Passengers are entitled to refuse the alternative means of transportation and a full refund of the unutilized portion of the ticket will be granted, however Venezia Lines will not accept any claim to reimburse any supplementary expenses. The refund will not necessarily be given at time of check-in. If the passenger agrees to the alternative arrangement provided, the passenger loses the right to a refund of the ticket. Please note that the alternative means of transportation does not guarantee the arrival at destination at the same time stipulated by the original booked ticket and Venezia Lines at all times does not accept any claim to reimburse the ticket or any supplementary expenses.

If a sailing is cancelled, please ask for refund at the agency where you bought the ticket. If you paid by bank transfer please send us an email on sales@venezialines.com with your bank details for refund. If booking was made online the amount of unused portion of your ticket will be refunded to your credit card account in about 15 days. For any further information please contact us on sales@venezialines.com

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